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Bestseller life cONTACT INFO AND faq

FAQs

Q: I'm having trouble signing in.


A: Check out this video and follow the steps EXACTLY. If you're still having an issue, contact us below. 

Q: I've NEVER signed in before. How do I do it?


A: Check out the step-by-step instructions for phone or computer...


...or watch a video explaining the whole process!

Q: I'm on a public computer and I'd like to log out of my BL account (but not cancel it). How do I do that?


A: It's easy! Just watch the video to learn how to log completely out of your account. Any questions? Click the "Contact Us" buttons on this page!

Q: What is the "Magic link" option and how does it work?


A: Rather than sign on with a password, you can enter your member email and click the "Magic link" button. Within a few minutes, an email will arrive at that email address with a link you can click to directly access your courses and other products--no password needed!

You can watch the video to see how it's done!

Q: How do I check my account details or make changes to my account?


A: It's easy! Just watch the video to access your account info. Any questions? Click the "Contact Us" buttons on this page!

Q: How do I change my payment method or update my payment details?


A: It's easy! Just watch the video to get to your payment info. Any questions? Click the "Contact Us" buttons on this page!

Q: I'd like to cancel my membership. How do I do that?


A: To cancel, just follow the instructions on the video. If you have any issues, please use the contact button on this page to email us!

Q: If I cancel, do I get a refund?


A: It depends on what kind of purchase you made, and the time that's gone by! Please check, the policies in this box (just click the tab that applies to your purchase). If you have questions, please use the contact button on this page to email us.

BESTSELLER LIFE REFUND POLICIES
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• No charge to your card if you cancel within the trial period.





• Full refund if cancelled during the trial period.





• Full refund if cancelled during the trial period.

• If canceled AFTER the trial period, the current charge will still process, but no future charges will occur after cancellation.





• Full refund if cancelled during the trial period.

• If canceled AFTER the trial period, remaining balances will still be due and owing (no refunds post-trial).





• Due to the lower prices of the courses being offered to students through various scholarship and grant programs, if you are using government funds for your purchase, in whole or in part (e.g., Empowering Parents Grant Program, Hope Scholarship Education Service, and others), ALL SALES ARE FINAL .



General Contact Info and Tech Support

GENERAL CONTACT INFO 
(general questions and comments only; to contact for tech issues see "TECH ISSUE?" section)

Have a GENERAL question or comment? Something you wish we would have a lesson module on? Just click the button below to email us.

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Contact Button Click Here To Send A Question or Comment to Bestseller Life

TECH ISSUE?
Having trouble logging in or an issue accessing your courses?

If you have a tech support issue or bug report, please include the following information:

  • Your full name
  • ​The email you subscribed with
  • ​What kind of computer or phone you're using (e.g., iPhone, Android phone, Mac, PC)
  • ​What browser you're using (e.g., Firefox, Chrome, Safari, etc.)
  • ​A detailed description of what happened and what you're seeing.

For fastest, best assistance, we recommend creating a video showing the issue. It's not required, but it really helps us find the problem much faster. If you'd like to do this, Loom is a screen-recording service that has a free tier where you can sign up and make some videos for free, then share the link with whoever. This is a GREAT way to clearly demonstrate any issues. You can sign up for Loom here.

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Contact Button


We do our best to respond to every email within 1 business day (and often sooner), but we are a SMALL operation, so don't panic...we'll respond, promise!

Our Guarantee:

7-day moneyback guarantee

If you signed up for an option with a free trial, you will NOT be charged until your free trial expires. 

If you signed up for an option without a free trial, you can cancel for any reason just by emailing us at info@bestsellerlife.com within seven days of original purchase and receive a full refund, no questions asked!

Below is a link to the public Facebook group. Bestseller Life members receive an invite to our private Facebook group, but click the below for writing advice and motivation!

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Please note that we don’t make any guarantees about the results of the information supplied on this website/material (the "Site"), or the associated information. Educational and informational resources shared are for general informational purposes only and are intended to help you succeed in your writing and related businesses and ventures, but your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the knowledge and control of Michaelbrent and/or the Site. No representation or warranty of any kind, express or implied, is made regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK. EXTERNAL LINKS DISCLAIMER The Site and our mobile application may contain (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AFFILIATES DISCLAIMER The Site and our mobile application may contain links to affiliate websites, and we receive an affiliate commission for any purchases made by you on the affiliate website using such links. Our affiliates include the following: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn advertising fees by linking to Amazon.com and affiliated websites. SALES DISCLAIMER Sales figures stated on this page and discussed in Bestseller Life's various programs and courses are the personal result of the individual talking about them and are not typical. Your results will vary based on many factors including but not limited to your background, experience, expertise, work ethic, willingness and ability to learn, etc. TESTIMONIALS DISCLAIMER The Site may contain testimonials by users of our products and/or services and/or colleagues and peers of Michaelbrent Collings. These testimonials reflect the real-life experiences and opinions of such individuals. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY. The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant or less relevant to the general public. The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

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